Contact our Customer Service at the email address firstname.lastname@example.org and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return. You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return. Contact the courier indicated by Aigen SRL and agree on the best time and place for the pick-up.
PLEASE NOTE: We will confirm you by email that your return has been accepted.
We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies) and we will retain shipping costs. The item must not be worn; it has to be in the same conditions as it was received, appropriately packaged in its original box. Original tags of the item must not be removed. The item must not have been washed or damaged in any way.
Returns must be within 7 days from the day of delivery. Further information on the exercise of this right can be found in the e-mail confirming shipment (section 2.9).